Refund and Returns Policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.

1. Eligibility for Returns

   • Items must be returned within 30 days of receipt.
   • Items must be in their original condition and packaging, with all tags attached.
   • Proof of purchase (order confirmation email or receipt) is required.

2. Non-Returnable Items

   • Sale or clearance items.
   • Gift cards.
   • Personalized or custom-made items.
   • Perishable goods (e.g., food, flowers).

3. Return Process

   • Contact our customer service team at [customer service email] to initiate a return.
   • Once your return is approved, we will provide a return shipping label and instructions.
   • Pack the item securely and include all original packaging and documentation.

4. Refunds

   • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
   • If approved, a refund will be processed to your original method of payment within 7-10 business days.
   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

   • We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [customer service email].

Refund Policy

1. Eligibility for Refunds

   • Refunds are only processed for items that meet the return criteria mentioned above.
   • Refund requests must be made within 30 days of the purchase date.

2. Refund Process

   • Contact our customer service team at [customer service email] to request a refund.
   • Provide your order number and reason for the refund request.
   • If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

3. Partial Refunds

   • Partial refunds may be granted for items that are returned with signs of use or missing parts, subject to our discretion.

Shipping Policy

1. Processing Time

   • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
   • You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

   • Shipping charges for your order will be calculated and displayed at checkout.
   • Delivery estimates depend on your location and selected shipping method. Standard shipping typically takes 3-7 business days.

3. Shipping Destinations

   • We ship to addresses within [country/region], and international shipping is available for an additional fee.
   • Note: Some items may have restrictions due to international shipping regulations.

4. Order Tracking

   • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
   • Use this tracking number to check the status of your delivery on the carrier’s website.

5. Shipping Issues

   • If you haven’t received your order within the estimated delivery time, please contact us at [customer service email].
   • We are not responsible for shipping delays caused by the carrier or unforeseen circumstances (e.g., natural disasters, strikes).

Contact Us

If you have any questions or concerns about our return, refund, or shipping policies, please contact us at [customer service email] or call us at [customer service phone number].